Everyone who uses our services will have some information about them collected, stored and processed. However we don't collect more information than we need.
Learn more about what Information we collect and how we collect it
We can't help you plan and book your dream trip without information. So, when you use our services, we have to collect, keep and share some personal data and ask that you agree to that in line with this policy.
Information collected or generated automatically.
We generate or collect some information from your computer or device automatically as you use our services. This includes stuff like your IP address, information about the device and broweser you are using to access our services the website URL you visited us from and the third party sites you visit when you click on links to exit the Plan My Journey site. We may also know your location from your mobile or your IP address. This help us to improve your experience and make sure you receive the content that's most relevant to you.
Information collected what you give us.
Information you choose to give us might include personal data needed for you to book travel for yourself and others. This ranges from the dates and destination you choose in a search, to basic stuff for making a booking such as names and contact details. You may also include personal information when you make a booking such as, passport details.
Information received from third parties.
Sometimes we collect information about you from third parties, depending on how you choose to interact with us. For example, when you come to our website via a promotional partner, or when you log into your Plan My Journey account using social network login system. We may also collect information about you from fraud prevention services providers we cooperate with to prevent misude of your personal data.
Depending on how you interact with our services, we may collect or process the following categories of personal data.
Contact Information:
Such as your name, address, email address, phone number, mailing address and other similar information.
Identification Information:
Such as a copy of your Passport or other identity confirming document which may contain information like your name, address, gender, nationality and date of birth.
Travel and Booking Information:
Such as your Booking reference, booking history, passenger name record ("PNR"), identity documents or travel Itinerary.
Demographic Information:
Such as your date of birth, gender, location and preferred language when you use our services.
Device and location Information:
Such as your IP address, device type, device make, device model and operating system.
Usage Information:
Your Plan My Journey search history and travel preferences.
Your Plan My Journey account login status.
Financial Information:
Such as your data relating to your means and methods of payment such as your bank account, card details (card number, CVC, expiry date).
Social media Information:
Email address is automatically collected by us from the third party social media platform you login to Plan My Journey from.
Why and how do we use your Information?
We only use your Information where you've given us your consent, where it's necessary to deliver the services you've requested, where it's necessary to exercise or comply with legal rights or obligations, or for normal business purposes of the kind set out in this policy.
Learn more about why and how we use your Information
Most commonly, we will use your Information in the following circumstances:
Where we need to perform our obligations and deliver our best available services to you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights to do override those interests.
Where we need to comply with a legal, financial or regulatory obligations.
Purpose for which we will use your Information
Contact Information:
To register you as a Plan My Journey user.
To make an online booking or to reserve your booking for later.
Identity Information:
To register you as a Plan My Journey user.
To make an online booking or to reserve your booking for later.
Travel and booking Information:
To provide you with the best available services from us.
To maintain a record of your travel history and provide you with the additional benifits for your future bookings.
Demographic and location Information:
To provide you with the best available services from us.
To unlock the packages or best deals available at your local location.
Change of purpose
We will only use your Information for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
If we need to use your Information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your Information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.
When is your Information shared with or collected by third parties?
We share your information only where you ask us to, where it's a necessary part of doing business with you and providing you with the services, or where we need to for legal reasons. Companies you book with via Plan My Journey (like airlines or hotels) will collect your data in line with their own policies.
Learn more about how we share or allow others to collect your Information
We may have to share your Information with the parties below.
Internal third parties.
External third parties or GDS (Amadeus, Sabre or Travelport).
Where we need to comply with a legal, financial or regulatory obligations.
Disclosing Information for legal and other reasons
We may disclose your information where necessary to enforce our Terms of Service or other agreements, or to a prospective or ultimate buyer if Plan My Journey itself (or part of business) is sold. We may also disclose your information if necessary to prevent, detect or prosecute illegal or suspected illegal activities, including fraud, or to prevent other damage or where necessary in response to legally binding requests, legal action against us, or to enforce our rights and claims.
How we keep your Information secure?
Safeguarding your privacy is embedded in our culture and we use a combination of industry-standard methods to protect it.
Learn more about how we keep your Information secure
Keeping your information secure is our highest priority. We limit access to only Plan My Journey who have to come into contact with your information to deliver our services.
No website or app can guarantee complete security, but we have created an organisation-wide security programme designed to keep your information as safe as possible. It uses a range of technical, organisational and administrative security measures and best-practice techniques, depending on the type of data being processed. For example, the computer systems we use to store your data have access limitations and in-cloud based servers that use industry-standard disc encryption. We use TLS and HTTPS encryption to protect your personal data when we transfer it accross the internet. And we carry out security assessments on the third party processors who handle your information.
Where do we store your information?
Your data is securely stored in data centers around the world - the exact location depends on where you are when you use Plan My Journey. Your Information will only be processed by suppliers who provide appropriate contractual Safeguards for the information they process.
Learn more about where we store your Information
We store the information we collect from you on secure servers in various locations, depending on where you are in the world when you access our site. Currently, we use servers that are located in United states, Europe and Russia. These servers are provided and supported by third parties acting under our instruction.
If you have a question about the steps we take to Safeguard your information, please contact us using our Help center.
What are your legal rights?
If you've got Plan My Journey account, you can access, edit download or delete the key personal data associated with your profile at any time by going to your profile. From here you can also manage your bookings and your payments history.
Learn more about your legal rights
You have the right to ask us a copy of your personal data to correct, delete or restrict processing of your personal data and obtain the personal data you have provided to us in a structured, machine readable format. In addition, you can object to the processing of your information in some circumstances (in particular, where we don't have to process that information to meet a contractual or other legal requirement, or where we are using your information for the purposes of direct marketing). Where we have asked for your consent, you may withdraw consent at any time. If you ask to withdraw your consent to Plan My Journey processing your information, this will not affect any processing which has already taken place at that time.
If you have unresolved concerns, you may contact us from our Help center
Third Party Advertisers
We may use third - party Advertising Companies to serve advertisements regarding goods and services that may be of interest to you when you access and use the services and other websites apps or online services, based on information relating to your access to and use of services and other other websites, apps or online services on any of your devices. To do so, these Companies may place or recognize a unique cookie on your browser (including through use of pixel tags). They may also use these technologies and other information that they and we collect about your online use to recognize you across the devices you use, such as a mobile phone and a laptop.
Who are we and how can you contact us?
Plan My Journey is an online travel agency where you can book your Flight tickets with company number 33 823 255 337. You can contact us via our Help center
